Net-Com supplies professional consultancy to help its clients to line up their business to the latest technologies, with direct benefits by keeping down the expenses and enlarging the productivity. We offer voice and data consultancy, contact centre, Customer Interaction Management, Customer Relationship Management, concurrent technologies.
Each year hundred of thousands of companies replace their phone system. The key to a performant communication system consists in solving two major problems: ROI (return of investment) and TCO (total cost of ownership). The recovery term of investment (ROI) is a major financial meter, that in many situations decides if it's necessary to invest or not. If we consider the whole IT market, we will see that most of the companies avoid long term major investments.
The total cost of owning the solution (TCO) is in fact a measurement for the financial competitiveness of a new investment compared to the old solution, which already exists. Although all decisions are based on a financial analysis, there are also other factors that influence the change. Which is the criteria used to evaluate a communication solution? First of all, a communication solution must solve the current necessities of the company and must be adaptable in order to meet the future needs. Performance is a major plus. The overall functionality of communications inside a company influences the general productivity.
The challenges of the new telecommunication era are the abrupt increase of the quantity of processed data and the modification of standards which contribute to the way data is created and distributed, the speed with which the essential information is accessed and the evolution of new technologies. So, before making a decision, it must be taken into account a convergent communication solution, in order to gather the ultimate technologies. On the basis of a complex analysis of your company, NetCom can evidence the way telecommunication costs affect the total income of the company. Using this analysis, NetCom can make suggestions intended to make the costs more efficient, through the use of the latest systems, with an extremely low TCO.
This type of systems can integrate VoIP, GSM, DECT, Wireless LAN, etc. According to the producers, but also to clients, the cost for such an integrated solution varies in large limits, from half the price of a PBX classic telephony system to almost its double. Although the economies obtained are substantial, the financial benefits are maybe less relevant compared to the way in which the convergent solutions help in improving the communication possibilities.
