SLA (service level agreement) = is the service at level of negotiation between the client and the service provider, that defines priorities, responsibilities, guaranties, of a defined level, such as – disposability, performance, times of intervention, all quantified and measurable through the level of performance.
Installation - Install system cabinet, modules, voicemail, telephones, software, music on hold, etc. Cross-connect wiring and test all jacks. New wiring can be installed as needed.
Moves & Changes - Move your existing system within the same building or to another building. Add new extensions, program system features, or change voicemail greeting.
Training - Administrators, and end users are provided training on all new installs: Repairs - Repairs of equipment, trouble shooting and replacing parts are billed on a time and material basis for non-maintenance customers. There is no charge for customers with service agreements.
Maintenance Agreements - We service and maintain your communication system during normal business hours, 9am - 5pm, Monday through Friday.. We also offer a discounted rate on all moves & changes. Response time on for each intervention is different, depending on the type and complexity of the problem and the type of SLA.
Find more detailes about each SLA package and about prices, contacting us: phone 004. 021.300.2009.
Administrators are trained on system operations, system features, and system programming.
End users are trained on system operations and system features.
We also offer a refresher course for existing staff members.
