The contact center is the base of any strategy which has the communication as a goal the selling or the offer of services with a very large base of customers. We have also significantly experience in CTI and interoperability with ERP software (Enterprise Resource Planning) and CRM (Customer Relationship Manager).
You can feel the powerful capabilities of Nortel Contact Centre 6.0 to improve the client’s services by offering a full range of functionality covering inbound and outbound voice and e-mail. Contact Centre 6.0 has the best reference, best – in – class, with over 100 “canned reports” and Report Wizard for the real time and historical information. It also furnishes optimal cost benefits with flexible licenses – the licenses can be used anytime and anywhere, there are not associated with physical tights.
Nortel Contact Centre 6.0 helps reducing the costs through an effective management and increasing the multimedia capacities, offering also an unlimited access (42X7).
Nortel Contact Centre Multimedia (CCM) helps users to send e-mail trough the contact centre, to rule and to answer, in the same way as the transmitting the sounds.
Nortel Contact Centre Outbound (CCO) is one of the newest applications of the Contact Centre that promotes flexible and efficient costs.
Nortel Contact Recording is a powerful solution at a real price that helps companies to meet the challenges in business. The flexible IP solutions and the easy use reduce the Total Cost Ownership (TCO) meanwhile the adaptability and the scalability improve the Return on Investment (ROI).
Unified Communication – Nortel upgrade solutions
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